ABOUT DCB
DEREK BURDEN / PRINCIPAL
COURTNEY BURDEN / PRINCIPAL
WHAT DCB IS FOR
In practice: we help owners of professional services and trades businesses get more qualified leads and revenue from digital. We replace agencies that hide behind jargon, lock-in contracts and metrics with no clear line to the business.
The whole operation is built around one structural decision. Most agency economics depend on the client not being able to check. Ours depends on the opposite, which is why the terms are 30 days, the dashboard is live, and the audit comes before the invoice.
THE PEOPLE
DCB was founded by Derek Burden in Brisbane, first trading in 2023. It’s now co-run with Courtney Burden, who leads operations, client management and delivery. Derek leads strategy, search and the AI practice.
That’s the whole client-facing team, and it’s a deliberate constraint rather than a stage we’re growing out of. It caps how many clients we can take at once. It also means there is nobody to escalate to, because you started at the top.
DEREK BURDEN
STRATEGY · SEARCH · AI
COURTNEY BURDEN
OPERATIONS · CLIENT MANAGEMENT · DELIVERY
THE TRADE-OFF
The standard agency model sells you to a senior and delivers you to a junior. It’s not malice, it’s arithmetic. That’s how an agency scales headcount faster than expertise.
We took the other trade-off. Fewer clients, both principals across every account, and no layer between you and an answer. When something goes wrong you’re talking to the person who can fix it and who carries the consequence of it.
MEMBERSHIPS
BNI · Queensland Leaders · eBusiness Institute
Brisbane business networks where we’re known by name. These networks are also where most of our own work has come from. We market ourselves the way we’d market you: by being findable and being checkable.
THE METHOD AND THE STANDARD
How to check any of this.
Two pages do the work this one can’t: the Method is how we operate, and the Glass House Standard is what we’ve committed to in writing.
START WITH THE BASELINE